28 most perfect ring boxes for custom wedding rings

FAQ's

When ordering jewelry, you might ask yourself a couple of questions you’d like to get answered before actually ordering. Please feel free to browse through our FAQ’s in order to find the answers you are looking for.

Is your answer unavailable? Please let us know!

General

You can order your ring in either yellow gold, rose gold or white gold.

All rings are made from 18-karat (18K) gold.

If you already know your ring size but don’t know how to convert it to EU ring size, please look at our international ring size conversion chart. If you don’t know your ring size, please read our guide on how to measure your ring size here.

Your ring will be custom made anywhere between 4 to 10 mm width. So it will still look classy on a fair lady’s hand and won’t be lost on a tough guy’s hand. The average width for women is 6 mm and for men 8 mm.

Yes we do. All the gold we use is recycled gold, this way we can ensure that no human rights were violated and we didn’t burden nature with mining activities. All our gold has the international LBMA-certification.

Yes! All our rings are 100% free of nickel.

About face profiles

You can add up to 6 face profiles to each ring.

Please let us know by contacting us. We’ll get back to you with the solution.

About data and security

We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. Your credit card information is not retained by jwlzz and is completely removed from our system after your order is processed or cancelled. For more information, please read our Privacy Policy.

About taxes and duties

The prices displayed on jwlzz.com during checkout include the statutory Value added tax (VAT) at the rates currently applicable in the Netherlands. For orders being shipped outside the European Union you will not be charged VAT by Jwlzz, but may be subject to import taxes, customs duties, VAT and fees in the country of delivery. The customer must comply with all laws and regulations of the destination country. Jwlzz cannot be held liable for any local customs duties and taxes levied in the country of delivery and must be borne by the customer. In the event the importer does not clear the consignment through customs such as fulfilling import taxes or charges and the consignment is subsequently returned to jwlzz, we will inform you after we received the goods. We will reship the goods at your costs. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Customs policies vary from country to country; please contact your local customs office for more information.

About payment

We offer a wide range of  payment methods, including but not limited to: Paypal, major credit cards, bitcoin, iDeal etc.

About ordering

Yes, this is necessary to fulfill your order and upload your photos. After ordering, you will get your own login.

If you want to cancel an order, please e-mail us with your order or reference number. Cancelation is only possible as long as it has not yet been in production.

Please check you spam and promotional folder. If you can’t find it, contact us.

Your ring will be custom made anywhere between 4 to 10 mm width. So it will still look classy on a fair lady’s hand and won’t be lost on a tough guy’s hand. The average width for women is 6 mm and for men 8 mm.

Yes we do. All the gold we use is recycled gold, this way we can ensure that no human rights were violated and we didn’t burden nature with mining activities. All our gold has the international LBMA-certification.

Yes! All our rings are 100% free of nickel.

About shipment and delivery

All orders will be shipped within 6 weeks after you uploaded your photos and approved your ring size.

None. Shipping is on us!

When your order has been shipped, you will receive an email confirmation containing a tracking number. You can check the status of your shipment online via the website of our carrier.

All consignments shipped by jwlzz are fully insured against total loss in transit at no additional costs.

Our rings can be delivered to any country in the world except for: Cuba, Syria, North Korea, Sudan, Iran.

Yes! All our rings are 100% free of nickel.

About returns and cancellations

We want you to be satisfied with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition and to your satisfaction. According to EU regulations ‘DIRECTIVE 2011/83/EU CHAPTER III Article 16’, supplies of goods that have been produced according to customer specifications or which have been tailored to a customer’s specific requirements, goods which are not suitable for sending back due to their condition, goods which damage easily, and goods which are subject to expiration are not eligible for cancellation, withdrawal and return. When the received product has a manufacturing defect, please e-mail us.

All our products have warranty on production errors, here you can check out our complete Warranty Policy.

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