Warranty Policy

All jwlzz products are produced with the greatest care and we only use high quality materials. We confidently stand behind our products, but if in any case something is wrong we will gladly help you out with our generous return and warranty policies.

All jwlzz products are provided with warranty starting from delivery of your product. This warranty comply with the consumer law egligible in The Netherlands. In case of any manufacturing defect, jwlzz will gladly repair your item free of charge as long as your item meets the terms and conditions for the warranty.

All repair requests are subject to inspection by our Quality Assurance team before the request is processed. In the case that our Quality Assurance team determines that the damage has not been caused by a manufacturing defect, we will inform you about this and let you know if any repair services by jwlzz are available at cost or otherwise.

Terms and Conditions for Warranty

  1. The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorized service or normal wear and tear.
  2. The warranty will be annulled if the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweler or person other than Jwlzz.
  3. Always return the item, along with any broken parts, to jwlzz if the item breaks before any attempt to repair. Jwlzz does not take responsibility for missing parts.
  4. Our Warranty is non-transferable to a third party.

The manufacturer warranty does not cover the following:

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing;
  • Scratches, dents or chipping caused by general wear, negligence or misuse;
  • Items that have been abused or worn out of expectations for normal, everyday wear.

Please note that the following issues are the characters of the item and cannot be considered as defects:

  • Slight irregularities and variations in craftsmanship;
  • Natural characteristics of the metal (such as color, internal inclusions, etc.).

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